Director Bus Relationship Mgmt

Position Summary:

The BRM Director is an IT leader accountable for business engagement outcomes across an enterprise domain (a major business unit and/or enterprise function). The Director blends technology leadership with deep domain understanding to serve as a strategic partner to executives, shaping strategic demand and ensuring priorities are translated into a governed, transparent portfolio that reflects enterprise objectives, constraints, and tradeoffs. BRM Directors reside within IT, representing IT as a trusted partner while ensuring teams and delivery partners align around outcomes and value. 

The Director is accountable for governance effectiveness and portfolio performance for the domain—ensuring decision quality and timeliness, prioritization adherence, escalation resolution, portfolio transparency, and value realization discipline. The role strengthens business case and value plan rigor and ensures outcomes are tracked and credibly communicated, while leading BRM talent and maturity progression across the domain.

Major Duties and Responsibilities:

Support core manufacturing functions including plant operations, engineering, quality, health & safety, and operational excellence.

• Ensure initiatives are designed for successful execution in plant environments, including coordination across facilities and alignment to site-specific processes and standards.
• Drive measurable improvements in safety, quality, reliability, and operational efficiency through technology-enabled solutions.
• Align IT solutions with plant systems and operational technologies (OT), ensuring they work effectively in real-world production environments.

Strategic interface, demand shaping, and value realization.

• Serve as the strategic interface between IT (BRM function) and the business partner to stimulate, surface, and shape business demand. 
• Ensure potential business value from capabilities and assets is captured, realized, optimized, and recognized. 
• Define and reinforce outcome measures and value hypotheses for top priorities; partner with initiative owners to validate and track. 
• Measure and communicate business value realized with the business partner on a periodic basis (e.g., Quarterly Business Review (QBR) cadence). 

Portfolio management partnership and delivery assurance

• Ensure a healthy, well-managed initiative portfolio is established and maintained in partnership with our PMO and senior delivery leaders (prioritization readiness, status transparency, risks/issues, dependencies, and decisions needed). 
• Ensure consistent progress and predictable execution through disciplined escalation management and risk avoidance. 
• Own the portfolio narrative and governance: communicate priorities, tradeoffs, progress, risks, and value outcomes in a way that enables timely decisions and stakeholder confidence. 
• Ensure major solution implementations (e.g., ERP and enterprise platforms) have integrated readiness: requirements quality, test discipline, cutover readiness, adoption planning, and stabilization.

Communications and transparency (business-facing narrative)

• Establish and run the business-facing communications cadence aligned to governance routines and key milestones. 
• Produce executive-ready materials that translate delivery status into business impact language (what changed, why it matters, what’s next, and decisions needed). 
• Maintain a single, trusted source of truth for “what’s in flight / what’s next / what decisions are needed,” ensuring consistency across stakeholders. 
• Capture and communicate meaningful wins and value outcomes; ensure follow-through on actions and decisions.

Business process effectiveness and measurable improvements

• Collaborate with business units to analyze and measure the effectiveness of existing business processes. 
• Identify sustainable, repeatable, and quantifiable process improvements focused on business value (not just solutions). 
• Translate needs into capability requirements and decision-ready options, including digital awareness, risk assessments, business continuity, and measurable outcomes. 
• Promote adoption and continuous improvement to ensure benefits are realized and sustained.

Multi-year business capability roadmaps and innovation

• Develop and maintain multi-year business capability roadmaps aligned to business strategy through partnership with business and enterprise architecture. 
• Ensure roadmaps reflect dependencies, platform strategy (including ERP ecosystem alignment), and sequencing of capability delivery. 
• Stay current on industry trends and digital advances; translate relevant trends into value-focused opportunities and recommendations.

Education and Experience:

• BS / BA in applicable field (CS, Engineering, Supply Chain, Finance, etc.), or 10+ years related field experience 
• Business Relationship Management Professional (BRMP®) or similar certification preferred 
  8+ years of functional experience in the business function ideal 
• 7+ years of experience facilitating the development and implementation of business initiatives and projects, based on management objectives 
• Demonstrated experience implementing business solutions (e.g., ERP and related enterprise platforms), including requirements, process design, testing/validation, and adoption enablement 
• Strong experience with diverse business applications (especially SaaS-based and ERP systems), diverse manufacturing processes and associated operational technologies

Knowledge and Skills:

• Develop and maintain deep knowledge of the business partner’s business unit and build positive relationship development, both horizontally and vertically 
• Subject matter expert in Business Unit's key business processes 
• Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams 
• Strategic thinker, ability to map joint organizational vision and long-term thinking, imagination, and idea generation 
• Strong verbal and written communication skills 
  Ability to communicate & liaise broadly across functions 
• Must work effectively with cross-functional teams 
• Able to understand complex issues & can clearly articulate complex ideas 
• Strong analytical abilities to identify issues & self-start programs to address 
• Excellent project management, organization, attention to detail, follow-up 
• Demonstrated ability to champion change, influence & drive results in a complex organization 
• Energy, focus, assertiveness, and diplomacy, knowing when to push an agenda and when to let a situation develop, rest, or advance