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Customer Solution Coordinator

 

Location: Fort Worth, TX 

Exemption: Nonexempt 

Work Schedule: 8:00 AM to 5:00 PM 

 

OUR COMPANY:

Ventura Foods is a leading global manufacturer of branded and custom food products that proudly helps food providers in the U.S., Canada and more than 60 other countries earn a special place on consumers’ tables.  We do this by continually crafting custom dressings, sauces, mayonnaises, and other food solutions that exceed peoples’ expectations for great-tasting flavors and high-quality ingredients.

Headquartered in Brea, California, Ventura Foods operates 14 manufacturing facilities, 3 culinary centers, and numerous distribution centers across North America. When you work in our manufacturing and distribution facilities, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work.  As part of our team, your future is limited only by how much you’re willing to push yourself to get there. We invest in your growth, because you invest in ours.

Position Summary:

The Customer Solution Coordinator oversees a portfolio of assigned customers for the execution of all Order Management activities.  Serves as the Customer Advocate and lead point of contact representing the Operations arm of Supply Chain.  CSC's will liaise with cross-functional internal VF Teams to improve the entire customer experience.

Major Duties and Responsibilities:

  • Executes all Daily Order Management Activity as required per Customer which support the business segment's guidelines and cadence.  Activities include Order Entry, Order Fulfillment, Order Management Communication, Invoicing as well as Pre and Post Delivery Resolution.
  • Collaborate with key stakeholders and business partners (such as Sales, Supply Planning, Transportation, QA, Distribution, etc.) as the trusted advisor to support processes and alignment which meet both business and customer needs.
  • Develop and deliver timely customer solutions to a variety of issues with moderate complexity while working within existing company policies, procedures and programs.
  • Impact and drive key departmental metrics that reflect defined Customer Service Operational Key Performance Indicator's (Perfect Order, OTIF, Complaint OE, RPA's, etc.).
  • Process and resolve all customer complaints in a timely fashion within area of responsibility.  Maintain compliance with customer guidelines for complaint communication and approval processes.
  • Customer enactment of all strategic projects implemented by CS Management which drive efficiency and improved customer communication for all CS Activities.

Education and Experience:

  • Demonstrated ability to work in a fast-paced environment with the aptitude to plan and prioritize own workload
  • Proven work experience as an Account Manager, Key Account Manager, or relevant role in service account relationships
  • Experience delivering customer focused solutions.
  • Preferred experience with AS400/JDE software/MS Office
  • Undergraduate degree preferred

Knowledge and Skills:

  • Demonstrable ability to communicate, present and influence key stakeholders at all level of an organization.
  • Proven ability to multi-task, while maintaining sharp attention to detail.

 

Ventura Foods is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

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