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Customer Service Coordinator

Location: 

Fort Worth, TX, US, 76137

Employment Type: Hourly
Work Arrangement: Hybrid 

Position Summary:

The Customer Service Coordinator oversees a portfolio of assigned customers for the execution of all Order Management activities.  Serves as the Customer Advocate and lead point of contact and responsible for delivering an exceptional customer experience.  CSC's will liaise with cross-functional internal VF Teams to improve the entire customer experience.

Major Duties and Responsibilities:

  • Executes all Daily Order Management Activity as required per Customer which support the business segment's guidelines and cadence.  Activities include Order Entry, Order Fulfillment, Order Management Communication, Invoicing as well as Pre and Post Delivery Resolution.
  • Promptly resolve customer questions/inquiries by thoroughly researching issues, identifying root causes and offering solutions.  Develop and deliver timely customer solutions to a variety of issues with moderate complexity while working within existing company policies, procedures and programs.
  • Collaborate with key stakeholders and business partners (such as Sales, Supply Planning, Transportation, QA, Distribution, etc.) as the trusted advisor to support processes and alignment which meet both business and customer needs.
  • Impact and drive key departmental metrics that reflect defined Customer Service Operational KPI's (Perfect Order, OTIF, Complaint OE, RPA's, etc.).
  • Customer Service Coordinator owns case intake, coordination, timely communication, and resolution of customer complaints and service escalations, ensuring compliance with case guidelines and accurate credit processing.
  • Customer enactment of all strategic projects implemented by CS Management which drive efficiency and improved customer communication for all CS Activities.

Education and Experience:

  • Undergraduate degree preferred; 2+ years experience in Logistics/Customer Service.
  • Demonstrated ability to work in a fast-paced environment with the aptitude to plan and prioritize own workload.
  • Experience delivering customer focused solutions.
  • Preferred knowledge of AS400/JDE software/MS Office.       

Knowledge and Skills:

  • Demonstrable ability to communicate and share timely and accurate information to customers and cross-functional teams.  
  • Proven ability to multi-task and problem solve.
  • Sharp attention to detail.

Why Join Us:
Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses.  We make exclusive products for the world's most iconic restaurants and retailers, we provide ready-to-go product solutions for professional kitchens, and we make consumer brands everyone knows and loves.  When you work for Ventura Foods, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work.  As part of our team, your future is limited only by how much you’re willing to push yourself to get there.  We invest in your growth because you invest in ours.  

 

Ventura Foods offers career growth opportunities as well as competitive compensation and benefits:​

    • Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees​
    • Profit Sharing and 401(k) matching (after eligible criteria is met)​
    • Paid Vacation, Sick Time, and Holidays​
    • Employee Appreciation Events​ and Employee Assistance Programs
    • Annual bonus (based on the incentive program terms and conditions)

 

Diversity & Inclusion:
Our commitment to a diverse and inclusive environment in which all employees are treated with respect is evident in our company culture and values.  We believe that fostering an environment of inclusion and a focus on diversity across our organization is vital to attracting top talent, driving innovation, and meeting the high expectations of our customers in a rapidly evolving global marketplace.

 

Ventura Foods is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas

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